I’m currently the Division Manager for Customer Care and Retention at eLocal Listing. I live in sunny Southern California but no, I don’t surf. I’m interested in discussing Customer Experience strategies, outsourcing experiences, and CSR professional development programs.
Customer Service Musings
A few thoughts from the eLocal Listing Customer Service Department…
Me and my friends
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Recent Comments
- The Seven "A's" of Customer Care - What Customers Really Need | Customer Service Musings on Speaking to your CEO or CFO about Customer Service from their perspective.
- Top 6 Ways to Get An Angry Customer To Back Down | Customer Service Musings on Customer Empathy – Understanding your customer needs are key
- The 3 P's of Management in a Customer Service Department | Customer Service Musings on Customer Retention – The true cost and value of quality Customer Service
- Customer Retention - The true cost and value of quality Customer Service | Customer Service Musings on Green Hills Farms – Customer Service metrics put to work
Justin Cooke on Speaking to your CEO or CFO about Customer Service from their perspective.
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